Contractual information

General Terms and Conditions

Last updated: January 2026

These General Terms and Conditions (hereinafter, "Terms" or "GTC") govern the contractual relationship between Ofertatucasa Consultores S.L., owner of the trade name Aterriza España, and any natural person who purchases, through the website aterrizaespana.com, the advisory services offered under that brand.

Contracting any service implies express, full and unreserved acceptance of these Terms, as well as of the Privacy Policy and Cookie Policy in force at any given time.

1. Provider identification

Aterriza España is a trade name owned by Ofertatucasa Consultores S.L. All obligations arising from these Terms shall be assumed by that company, the sole contracting party for legal purposes.

2. Purpose

These Terms are intended to govern:

1. The remote pre-advisory services provided by Ofertatucasa Consultores S.L., under the Aterriza España brand, via videocall (hereinafter, "the Service" or "the pre-advisory").
2. The rights and obligations of the Client and the provider.
3. The contracting procedure, payment, execution, cancellation and refund of the Service.

3. Service description and prices

3.1 Modalities

Aterriza España offers two pre-advisory modalities:

The above deadlines constitute a firm commitment by Ofertatucasa Consultores S.L. If, due to causes attributable to the provider, it is not possible to offer the Client a time slot to hold the videocall within the maximum deadline corresponding to the contracted modality, the Client shall be entitled, at their choice, to:

1. Accept an alternative time slot outside the originally committed deadline, without this implying a waiver of any other right; or
2. Terminate the contract and obtain a full refund of the amount paid, under section 8.3 of these Terms.

In both modalities, the Service consists of a single videocall via Zoom (or another equivalent platform to be communicated to the Client), lasting between 30 and 40 minutes, with an Aterriza España advisor.

3.2 Service content

During the videocall the Client will receive initial guidance on their relocation process to Spain, without this implying any commitment, the provision of binding legal advice, or any guarantee regarding the outcome of administrative or immigration procedures. The advisor may, if deemed appropriate, recommend the subsequent contracting of the full Relocation service, but such recommendation does not form part of the Service purchased here.

3.3 What the Service does NOT include

The price of the pre-advisory does not include:

• Processing of visas, NIE, padron registration or any other administrative procedure.
• Housing search, formalisation of rental contracts or real estate procedures.
• Personalised legal advice after the videocall.
• Written documents, reports or expert opinions.

For these services, the Client must contract the corresponding product according to Aterriza España's current offering.

3.4 Price

The prices shown are final, in euros and include applicable VAT. Any bank or currency charges arising from the payment method at the Client's issuing bank (especially for clients residing outside the euro area) shall be borne by the Client, with Ofertatucasa Consultores S.L. bearing no responsibility for such charges.

4. Contracting process

The contracting procedure consists of the following steps:

1. The Client selects the pre-advisory modality at aterrizaespana.com.
2. The Client fills in the form with their personal and billing data.
3. The Client reads and accepts, via individual, non-pre-ticked checkboxes:
   • These General Terms and Conditions.
   • The Privacy Policy.
   • The express request that the Service be initiated and/or carried out within 14 calendar days from contracting.
   • The express acknowledgement that, once the videocall has been fully carried out, the right of withdrawal over the Service will be lost (see section 7).
4. The Client makes the payment via Stripe.
5. Once payment is confirmed, the Client receives at the email provided:
   • Contracting confirmation, with a summary of the Service purchased and a link to these Terms.
   • Confirmation that Aterriza España will contact the Client to propose the videocall time slot within the maximum deadline corresponding to their modality.
   • Electronic invoice.

The contract is perfected at the moment the Client receives the electronic payment confirmation.

5. Payment

5.1 Accepted payment methods

Payment is made exclusively via Stripe, by means of:

• Credit or debit card (Visa, Mastercard, American Express).
• Other methods enabled by Stripe at any given time (Apple Pay, Google Pay, etc.).

5.2 Security

Ofertatucasa Consultores S.L. does not store or access the Client's card data. The entire payment process is handled on Stripe's PCI-DSS certified servers.

5.3 Currency

Prices are expressed in euros (EUR). Conversions from other currencies, where applicable, are made at Stripe's exchange rate at the time of payment and are external to Ofertatucasa Consultores S.L.

6. Service execution

6.1 Time slot booking

Following payment confirmation, Aterriza España will contact the Client by email to propose the videocall time slot within the maximum deadline indicated in section 3.1. The Client must confirm the proposed time or request an alternative from those available in Aterriza España's calendar.

If the Client does not respond to the proposed time within a reasonable period, Aterriza España will assign an available time within the maximum deadline of the contracted modality and notify the Client by email.

6.2 Platform

The videocall is held via Zoom or an equivalent platform. The access link is sent to the Client at least 24 hours in advance. It is the Client's responsibility to have the necessary technical means (device, internet connection, camera and microphone).

6.3 Language

The videocall is held preferably in Brazilian Portuguese, unless the Client expressly requests to hold it in Spanish or English at the time of booking.

7. Right of withdrawal — Mandatory information

7.1 Period

In accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007 (TRLGDCU), the Client, as a consumer, has a period of 14 calendar days to withdraw from the contract without justification, counted from the day after the conclusion of the contract (i.e. from the payment confirmation).

7.2 Manner of exercise

To exercise the right of withdrawal, the Client must communicate it by means of an unequivocal declaration addressed to:

Ofertatucasa Consultores S.L.

Avinguda de Segarra, 39, 03320 La Torre del Pla, Alicante (Spain)

Email: info@aterrizaespana.com

The Client may use the withdrawal form template in Annex I of these Terms, although its use is not mandatory.

To meet the deadline, it is sufficient that the withdrawal communication is sent before the end of the 14 calendar days.

7.3 Consequences of withdrawal

In the event of withdrawal, Ofertatucasa Consultores S.L. will refund the Client all payments received, without retaining any costs, within a maximum period of 14 calendar days from the date the withdrawal communication is received.

The refund will be made using the same payment method used by the Client in the initial transaction, unless the Client expressly provides otherwise and without any cost to them.

The Stripe gateway fee will be fully borne by Ofertatucasa Consultores S.L. and will not be deducted from the amount to be refunded.

7.4 Exception to the right of withdrawal — Service fully performed (Art. 103.a TRLGDCU)

Under Article 103.a) of the TRLGDCU, the right of withdrawal does NOT apply to service contracts when the following three conditions are met simultaneously:

1. The performance of the Service has begun within the 14 calendar days.
2. The Client has given prior express consent for performance to begin within that period.
3. The Client has expressly acknowledged being aware that, once the Service is fully performed, the right of withdrawal will be lost.

These two expressions of will are recorded by means of specific, individual, non-pre-ticked checkboxes during the contracting process (see section 4, step 3).

Consequently, once the pre-advisory videocall has been fully carried out, the Client will have lost the right to withdraw from the contract and no refund shall be due.

7.5 Withdrawal with Service started but not completed

If the Client exercises the right of withdrawal after the videocall has started but before it ends, they shall pay Ofertatucasa Consultores S.L. an amount proportional to the time of service actually provided in relation to the total agreed price, under Article 108.1 of the TRLGDCU.

8. Cancellation, rescheduling and no-show policy

This section governs situations in which the right of withdrawal of section 7 does not apply (e.g. because the videocall has already taken place or because the 14 calendar day period has elapsed) or in which the Client, without formally withdrawing, fails to attend the videocall.

8.1 Cancellation with 24 hours or more notice

If the Client notifies info@aterrizaespana.com of their inability to attend the videocall at least 24 hours before the start of the booked slot, Aterriza España will offer one (1) courtesy rescheduling within the 7 calendar days following the originally booked date, at no additional cost.

This courtesy rescheduling:

• Is offered only once per pre-advisory purchased.
• Is carried out within the slots available in Aterriza España's calendar.
• Is subject to actual calendar availability.

8.2 Cancellation with less than 24 hours notice or no-show

If the Client:

• Notifies their inability to attend with less than 24 hours notice, or
• Does not notify their inability and does not connect to the videocall in the booked slot (no-show), or
• Connects with a delay of more than 15 minutes without justified cause,

the Service shall be deemed, for all purposes, to have been fully performed due to a cause attributable to the Client. As a result:

• No refund of the amount paid shall apply.
• No courtesy rescheduling shall apply.

This policy is communicated to the Client visibly before payment confirmation and by means of a reminder in the slot booking confirmation email.

8.3 Breach or cancellation by Aterriza España

A contractual breach by Ofertatucasa Consultores S.L. shall occur in any of the following cases:

1. Inability to offer a time slot within the committed deadline (24-48 hours for the Express modality, 3-5 calendar days for the Standard modality), under section 3.1.
2. Cancellation of an already confirmed slot due to causes attributable to the provider (technical platform failure, supervening unavailability of the advisor, etc.).
3. Supervening impossibility to hold the videocall at any time.

In all the above cases, Aterriza España:

• Will notify the Client as far in advance as possible.
• Will offer a priority alternative time slot within the 3 calendar days following the communication.
• Should the Client not accept the alternative slot, Ofertatucasa Consultores S.L. shall fully refund the amount paid within a maximum of 14 calendar days, at no cost to the Client and via the same payment method used.

9. Refunds

9.1 When applicable

A full refund to the Client is due in the following cases:

1. Withdrawal exercised within 14 calendar days, before the videocall takes place (see section 7).
2. Cancellation by Aterriza España where the Client does not accept the rescheduling offered (see section 8.3).
3. Supervening impossibility to provide the Service due to causes attributable to Aterriza España, not resolvable through rescheduling.

9.2 When NOT applicable

No refund shall apply in the following cases:

1. Videocall fully carried out (Art. 103.a exception — see section 7.4).
2. No-show or cancellation with less than 24 hours notice (see section 8.2).
3. Cancellation notified after the 14 calendar days from contracting have elapsed, except for cause attributable to Aterriza España.

9.3 Period and method

The refund, where applicable, shall be made within a maximum period of 14 calendar days from the notification giving rise to it, by reverse transfer through Stripe, to the same payment method used by the Client.

10. Complaints and alternative dispute resolution

10.1 Customer service

Any complaint shall be addressed to:

info@aterrizaespana.com

Ofertatucasa Consultores S.L. undertakes to respond within a maximum of 15 calendar days from receipt of the complaint.

10.2 Official complaint forms

The Client has access to official complaint forms in accordance with the consumer regulations of the Generalitat Valenciana. They may be requested at info@aterrizaespana.com.

10.3 European Online Dispute Resolution platform (ODR)

Pursuant to Regulation (EU) 524/2013, Clients residing in the European Union may turn to the European Commission's Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr/

10.4 Clients residing in Brazil

Clients residing in Brazil may address their complaints to the email indicated in section 10.1. Notwithstanding section 13 on applicable law, Aterriza España will always apply the more favourable standard between Spanish law and the Brazilian Consumer Protection Code (Law 8.078/1990) when there is a conflict.

11. Personal data protection

The processing of the Client's personal data is governed by the Privacy Policy, which the Client declares to know and accept.

Data controller details, data subject rights (access, rectification, erasure, objection, portability and restriction), legal bases and retention periods are detailed in that Policy.

12. Intellectual property

All contents of aterrizaespana.com (texts, trademarks, logos, images, graphic materials, code) are owned by Ofertatucasa Consultores S.L. or by third parties that have authorised their use. Any reproduction, distribution or public communication without express authorisation is prohibited.

The content of the pre-advisory videocall is personal and non-transferable. Its recording, reproduction or distribution without express written consent from Ofertatucasa Consultores S.L. is prohibited.

13. Applicable law and jurisdiction

These Terms are governed by Spanish law, in particular by:

• Royal Legislative Decree 1/2007 (TRLGDCU).
• Law 34/2002 (LSSI-CE).
• Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).
• Other applicable regulations.

For the resolution of any dispute, the parties submit to the jurisdiction of the Courts and Tribunals of the consumer's domicile, in accordance with Article 90.2 of the TRLGDCU.

14. Modifications

Ofertatucasa Consultores S.L. reserves the right to modify these Terms to adapt them to regulatory or case-law changes, or to the evolution of its service offering. Any modification will be published at aterrizaespana.com, indicating the date of the last update. Contracts already entered into are governed by the Terms in force at the time of contracting.

15. Partial nullity

If any clause of these Terms is declared null or unenforceable by a competent court, the remaining clauses shall retain their full validity and effect.

Annex I — Withdrawal form template

Only fill in and send this form if you wish to withdraw from the contract. Its use is not mandatory; any unequivocal written communication expressing your intention to withdraw shall have the same effect.

I hereby give notice that I withdraw from the contract for the provision of the pre-advisory service that I purchased on:

Consumer's full name:

Consumer's address:

Order number / payment reference:

Date:

Consumer's signature (only if sent on paper):